UK Press release January 2017

NextDay - "The New Norm"

The latest data from Interactive Media in Retail Group (The Industry body for online retailers) and MetaPack reveals that the typical delivery timeframe appears to be shrinking – as nextday delivery services are accounting for a greater share of online orders.

Looking at 2016 as a whole, nextday was selected as the delivery option for 31% of online retail orders, up from 26.8% in 2015. Over the same period, the share of orders using economy services fell from 45.5% in 2015 to 38.9% in 2016.

Chris Hoskin, Head of Marketing at MetaPack: quotes...
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“Next day delivery has become the new norm for customers in the UK - who increasingly regard it as a standard rather than premium service. This is commercially challenging for many retailers who have invested heavily in securing and maintaining their online customer base.

They now, more than ever before, have to balance the costs and operational implications of managing a reliable next day service with meeting customer demands.”

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